Even Flipkart co-founder Sachin Bansal, who along with his partner Binny Bansal, built a large business of online retail, is surprised. “In this day and age, how can the largest private bank of India do this?!” he tweeted yesterday. Many customers have also complained of being unable to use netbanking from HDFC website.
In this day and age, how can the largest private bank of India do this?! https://t.co/VUfmdAMJDN
— Sachin Bansal (@_sachinbansal) 1543765432000
In response to complaints, HDFC Bank has issued an apology stating that following the launch of its new m-banking app, it has been experiencing extremely heavy traffic on its online channel. “Due to this, some customers are unable to log in to the mobile-banking app. We are aware of this issue and our teams are working round the clock to resolve it,” the bank said.
According to a bank spokesperson, there was no issue with internet banking and the lender was advising customers to use the net-banking platform, missed-call banking or phone banking.
This is what customer care Twitter account of the HDFC Bank tweeted on November 29:
— HDFC Bank (@HDFCBank_Cares) 1543491973000
The tweet is still there at the top of its Twitter account. The bank had launched its next-gen mobile app on November 27:
.@HDFC_Bank unveils its next-gen mobile #banking app that offers users an effortless and intuitive experience on th… https://t.co/xJBhc5DXnK
— HDFCBankNews (@HDFCBankNews) 1543310118000
A user tweeted today, posting a screenshot of the error message:
@HDFCBankNews @HDFC_Bank Your new gen app is still down.. when we can expect it will be up and running.. Please fin… https://t.co/oIOVxs5Sdg
— vikas (@ghivikas) 1543806309000